At Color Your Energy, every order is made with care. Many of our products are custom-made specifically for you, so we appreciate your patience while we create and prepare your order.

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Processing Time

Custom Orders

(Custom hats, embroidery, DTF printing, patches, laser engraving, personalized items)

• Processing Time: 5–10 business days
• Larger orders or highly customized projects may require additional production time.
• If additional time is needed, we'll contact you as soon as possible.

Ready-to-Ship Items

• Processing Time: 1–3 business days

Processing time does not include weekends or holidays.

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Shipping Times

After your order has been processed, estimated shipping times are:

Delivery estimates begin after your order has been shipped.

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Shipping Rates

Shipping costs are calculated at checkout based on:

• Package weight
• Package size
• Shipping destination
• Selected shipping method

Any available free shipping promotions will automatically apply during checkout when eligible.

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Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number.

Tracking information may take 24–48 hours to update after shipment.

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Custom Products

Because our custom products are made specifically for each customer:

• Production begins shortly after your order is placed.
• Please review all artwork, spelling, colors, sizes, and customization details carefully before submitting your order.
• Once production begins, changes may not be possible.

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Shipping Delays

While we strive to meet every estimated delivery date, shipping delays can occasionally occur due to:

• Weather conditions
• Carrier delays
• High shipping volumes
• Holidays
• Customs processing (for international shipments)

These delays are outside of our control.

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Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered:

• Contact us immediately if your order has not entered production.
• Once an order has shipped, we cannot guarantee address changes.
• Orders returned due to an incorrect address may require additional shipping charges for reshipment.

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Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Color Your Energy is not responsible for lost or stolen packages.

If your package is missing, we recommend:

• Checking with household members or neighbors.
• Contacting the shipping carrier.
• Reaching out to us if you need assistance filing a claim.

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Damaged Shipments

If your order arrives damaged:

Please contact us within 5 days of delivery.

Include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

We'll review your claim and work toward a resolution as quickly as possible.

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International Shipping

International shipping may be available for select destinations.

Customers are responsible for:

• Customs duties
• Import taxes
• VAT
• Brokerage fees

These fees are not included in your purchase price.

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Large & Wholesale Orders

Large custom or wholesale orders may require:

• Extended production times
• Freight shipping
• Signature upon delivery

We'll provide estimated timelines before production begins.

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Split Shipments

Some orders may ship separately if:

• Products are produced at different times
• Items become available on different dates
• Large orders require multiple packages

You will receive tracking information for each shipment.

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Questions?

If you have any questions regarding shipping or your order, we're happy to help.

Email: info@coloryourenergy.com